Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be unopened, unused, and in its original packaging, in the same condition in which it was received. Proof of purchase is also required.

For hygiene, safety, and product-integrity reasons, opened or used fragrances, perfume oils, roll-ons, and samples cannot be returned or exchanged, unless the item arrived damaged, defective, leaking, or incorrect.

How to Start a Return

To request a return, please contact us at sales@majdfragrances.com.

If your return is accepted, we will provide instructions on how and where to send your package. Please do not send any item back before contacting us. Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, leaking, or you received the wrong product, contact us as soon as possible at sales@majdfragrances.com.

Please include your order number and, when possible, photos of the item and packaging so we can review the issue and make it right.

Non-Returnable Items

We cannot accept returns or exchanges for:

  • Opened or used fragrances
  • Opened perfume oils or roll-ons
  • All fragrance samples, whether opened or unopened
  • Gift cards
  • Items marked as final sale

Fragrance samples are considered final sale and cannot be returned or exchanged unless they arrived damaged, defective, leaking, or incorrect.

Please contact us if you have any questions about whether your item is eligible for return.

Exchanges

We do not offer direct exchanges. If an eligible item is returned and approved, you may place a separate order for the product you would like instead.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, your refund will automatically be issued to your original payment method. Please allow up to 10 business days for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at sales@majdfragrances.com.

Contact

For any return or refund questions, please contact:

MAJD Fragrances
sales@majdfragrances.com